Art DS x SCJ : high-quality customer service for a successful digital rollout

Discover how Art DS found in SCJ a partner that listens, helping them implement a mobile order-taking application for their field sales team and a B2B website to simplify restocking for their retailers.

ART DS, a company specialized in the wholesale of decoration items, gifts, and souvenirs in Brittany.

Located in Guichen, 20 km south of Rennes, Art DS has been offering professional clients a wide range of decoration items, gifts, and souvenirs for 25 years, distributed through over 400 retail outlets in the mass market.

Guided by trends and constantly seeking inspiration and new designs for its products, Art DS places personalization at the heart of its customer relationships, offering increasingly original, innovative, and responsible products.

With a strong Breton identity, Art DS prioritizes partnerships with local suppliers.

The context

Operating in a highly competitive market, Art DS has always aimed to enhance performance through innovation to remain competitive.

The company had already invested in an ERP and an order-taking solution for its field sales team. It had also started implementing a webshop for B2B distributor restocking.

However, beyond these tools, the company was looking for close customer service and a strong relational approach, partnering with a provider attentive to their specific business needs.

Dissatisfied with the commercial relationship with their previous provider, Art DS decided to end the collaboration.

After drafting a set of specifications, Art DS aimed to find service and customer proximity beyond just a digital tool.

The company then called on ELG Group consultant to assist them in taking over their Sage ERP and help them find a new mobile and web solution.

SCJ support, from project management to solution deployment

In collaboration with the integrator ELG Group, our service-oriented approach and field experience in wholesale allowed us to fully understand Art DS’ specific business needs and establish a trusting relationship.

They chose our Quickorder solution :

Pad module : a tablet-based order-taking app fort their field sales team, featuring :

• Ultra-fast online and offline order entry,
• An enriched digital catalog,
• All key information at their fingertips (customer history, product availability, stock status, etc.)
• High-quality hardware to support them in daily field operations

Web module : A B2B website for their retailers and distributors restoking orders, enabling clients to place their orders independently 24/7.

All fully integrated with their Sage ERP, ensuring data updates and reliability.

In addition to the technical integration of the tools, SCJ continued its support by organizing training sessions to help Art DS teams quickly familiarize themselves with these new digital tools. The result : immediate handling, with satisfied users who became operational very quickly

Now, the implemented solution is sparking new strategic thinking :

Beyond simply using these digital tools, Art DS continues to explore the potential of these solutions in order to get the most out of them. Highly versatile, the team now aims to leverage its Sage ERP and QuickOrder solution to increase productivity and continue its commercial development.

More than just a digital solutions provider, Art DS has found in SCJ a partner that listens and adapts to their business needs, supporting them throughout their operations.