FAQ

A mobile SFA order-taking application is an app used by field sales representatives to enter their orders directly during customer appointments.

It centralizes essential sales information: customer files, product catalogs, sales terms and conditions, orders, history, performance and sales tracking.

It also automates time-consuming tasks (data entry, reporting) to improve the productivity of your sales teams.

SCJ edit mobile SFA order-taking apps, designed for field sales representatives and developed in France.

A B2B SFA mobile order-taking app saves your field sales representatives time, makes their orders more reliable, and improves their sales efficiency during customer appointments.

Specifically, it allows them to:

• Enter orders directly on their tablet, even when offline
• Access key information in real time: product catalog, personalized prices, inventory, customer order history and habits
• Present products in an appealing way thanks to enriched product sheets (photos, videos, brand content)
• Limit errors and re-entries through synchronization with the ERP or central system
• Speed up the sales process and secure order taking during the appointment

To take full advantage of the SFA SCJ mobile order-taking application, your sales representatives need equipment that is suited to their field activities.

SCJ offers a turnkey approach, with a selection of high-end, high-performance, and ergonomic professional equipment:

• Tablets or laptops that are lightweight, robust, with long battery life
• Professional accessories: barcode readers or scanners to facilitate order taking

A ready-to-use configuration that allows your sales representatives to work offline

A B2B e-commerce platform is a website designed for professional customers—shops, distributors, or points of sale—to place orders for new products and restocking.

It allows them to:

• Consult a personalized catalog with products and prices tailored to each customer's commercial conditions
• Place orders quickly and easily, for restocking or implementation
• Access order history and backorders, to simplify restocking and better plan purchases

But the B2B e-commerce platform goes far beyond ordering: it is a true digital showroom for your brand, where you can share your world and your values.

Integrated marketing tools—sliders, banners, carousels, pop-ups—allow you to boost your sales and highlight your products to drive orders.

The platform also offers a multitude of services: after-sales service management, sales suggestions, and personalized follow-up, which improve the customer experience, build loyalty among your professional buyers, and increase their satisfaction.

Your sales teams save time and can focus on customer relations and sales advice, for optimized sales and satisfied distributor customers.

With its B2B e-commerce platforms, SCJ enables brands and their distributor customers to manage their orders for new products and restocking independently, using powerful digital tools designed entirely in France.

A B2B e-commerce platform gives your business customers access to their personalized catalog, customized pricing, and order history.

They can place orders 24/7, without having to wait for a sales representative or be constrained by your business hours, giving your brand the opportunity to never miss an order again.

The platform also offers features to simplify and optimize restocking:

• Express restocking feature, with orders based on history for the most frequently ordered recurring products.
• View backorders and forecasts to anticipate needs.
• Commercial suggestions based on purchasing habits and trends.
• Notifications and alerts for new products, promotions or low stock levels

Thanks to these tools, your distributor customers save time and enjoy a smooth, autonomous experience.

A mobile order-taking application (SFA) is a tool designed for your sales representatives in the field.

It allows them to present your products, access key information (catalog, prices, inventory, customer history), and enter orders directly during appointments, even when offline.

The goal is to streamline sales in the field, make orders more reliable, and allow your sales representatives to focus on interacting with your customers, providing advice, and making sales.

A B2B e-commerce platform, on the other hand, is intended for your distributor customers (stores, chains, points of sale, wholesalers).

It gives them access to a digital showroom that reflects your brand image, accessible 24/7, where they can consult a personalized catalog, place orders for new products or restocking, track their deliveries and backorders, access their history, and manage their after-sales service requests.

These two solutions are complementary and part of the same B2B service platform: by combining them, you can offer a complete omnichannel experience, connect all B2B stakeholders (sales representatives, sales administration, management, customers), and optimize customer satisfaction and the overall performance of your wholesale business.

SCJ solutions are designed for brands and B2B companies of all sizes, from small businesses to more structured organizations, that need powerful tools for order taking, customer follow-up, and sales management, both in France and internationally, in a wide variety of sectors:

• Fashion industry: ready-to-wear, footwear, underwear, leather goods, accessories, sportswear, swimwear, ...
• Wholesale trade sectors: decoration, household linen, tableware, toys, childcare, hygiene, stationery, and many other sectors.

Thanks to a modular and customizable platform, SCJ solutions can be adapted to the specific business needs of each company, their commercial processes, and their growth challenges.

Yes. SCJ solutions are designed to meet the specific needs of the fashion industry's sales cycles, particularly the management of seasonal activity.

They facilitate the presentation of your collections and the management of implementation orders.

Yes, SCJ solutions allow for complete customization of catalogs, prices, and commercial terms to meet the specific needs of your business.

Thanks to the platform:

You can display a customized catalog for each customer, with products that match their profile and needs.

Prices and commercial terms are tailored individually: specific discounts, negotiated rates, or minimum order quantities are automatically applied.

Customers have access to a secure space that centralizes all the necessary information: available products, prices, and order history.

This customization saves your sales teams time, prevents errors, and allows them to offer each customer the right deal at the right time.

SCJ solutions offer you comprehensive tools to manage and analyze your teams' sales performance:

• Your sales representatives have a customizable dashboard to track their progress toward their goals.
• Sales management can access your key indicators (revenue, outstanding customer accounts, sales coverage, visits, and activity reports) to analyze trends, identify opportunities, and detect areas for improvement.
• Data is centralized and synchronized with your ERP and PIM, ensuring reliable and up-to-date information.

A comprehensive view for informed decision-making that facilitates the management of your B2B sales activity.

Yes, SCJ solutions integrate with all ERP and PIM systems on the market, including the most specialized ones.

Yes, the SCJ platform is offered as a turnkey solution, with data center hosting services that include:

• Data protection
• Regular backups
• Continuous monitoring
• 24/7 intervention

SCJ will advise you on the solution best suited to your needs.

SCJ supports its customers at every stage of deployment to ensure rapid and optimal adoption of its B2B solutions:

• Upstream project monitoring: a dedicated project manager works with your teams to frame the project, define the stages, plan actions, and anticipate needs.
• Customized configuration according to your business needs: catalogs, prices, commercial terms, business specifics, additional modules (after-sales service, commercial suggestions, etc.).
• UX/UI and web design support: all our advice on how to present your brand and products in your digital showroom in the best possible way.
• Hardware installation and configuration
• Customized training for your teams, in person or via videoconference, to ensure smooth and effective implementation of the solutions (SCJ is Qualiopi certified)
• A support service and hotline based in France, responsive and available to quickly answer all your questions.

Thanks to this comprehensive support, your teams can start using SCJ solutions quickly, right from launch.